City of Weert
The ask: How do we ensure residents in Weert end up in the right place when in need of care or assistance? Collabros developed a design sprint and a deepening session to further the ideas that were harvested during the design sprint.
Partnering
Creative Scrum x Collabros
Date
June-December 2021
Role
Workshop design, workshop facilitation, analysis and reporting
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The Ask
How do we ensure that residents in weert go to the right place when they need care or assistance?
The Fieldwork
A group of 30 participants were invited to contribute to the solution to this issue during a design sprint. Participants were either experienced care or assistance requesters, or care providers. In addition, a number of creatives were recruited for extra creative thinking power..
The Deliverables
The insights uncovered during the design sprint and deepening session resulted in the creation of the ‘social travel agency’: a point of contact for the residents where demand and needs are examined. The social travel agency points you in the right direction and takes you ‘on a journey’ past various agencies and organisations to get an answer to your question.
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